We are hiring: Client & Delivery Lead

Role: Client & Delivery Lead
Type : Part-time contract, evolving to full-time

About Sprout & Harvest

Sprout & Harvest is a growth and transformation partner built exclusively for the financial industry. We work with credit unions and other financial brands to drive more deposits and loans, build deeper member relationships, and foster persistent net member growth.

We deliver:

• Strategies that FOCUS
• Brands that CONNECT
• Campaigns that ATTRACT
• Digital engagements that CONVERT

Sprout & Harvest also supports merging credit unions with brand and digital experience integrations.

About the Opportunity

We are seeking a Client & Delivery Lead — a hybrid account manager, project manager, and team lead — who can sit at the centre of our client relationships and translate client needs into clear, organized, actionable work across our team.

This part-time contract role is designed to evolve into the lead on all client accounts and eventually into an agency leadership position.  

This role goes beyond traditional project management. You are not simply ensuring work is on time and on budget — you are accountable for ensuring that what we deliver drives real business outcomes. You are commercially minded and comfortable discussing performance metrics, digital funnels, campaign effectiveness, and growth targets. You ask, “How is this performing?” not just “Is this complete?”

You are someone who can:

• Uncover client needs, even ones they haven’t articulated
• Translate growth objectives into structured scopes and workplans
• Align strategy, creative, digital, and media around measurable outcomes
• Bring clarity to performance reporting and ensure insights inform next steps
• Build an environment of collaboration within a remote team,  combining big agency thinking with scrappy agency agility.

In addition, you are naturally curious about emerging tools and technologies, particularly AI in marketing. You actively explore, test, or experiment with AI tools that improve workflow, insight generation, content development, or performance optimization. You see AI not as hype, but as leverage — and you look for practical ways it can strengthen both client results and internal efficiency.

Experience in credit unions or financial services is a strong asset.
Digital agency experience is a requirement.
Vancouver, BC based preferred.

Core Responsibilities

• Serve as the primary day-to-day lead for client accounts and projects
• Uncover client needs beyond what is explicitly requested, identifying both strategic and growth opportunities
• Translate client goals into structured briefs, scopes, workplans, and measurable performance objectives
• Align all work to clear business outcomes ensuring campaigns, digital initiatives, and brand efforts drive tangible results
• Lead internal team coordination and resourcing across strategy, creative, digital, and media
• Identify growth opportunities within existing accounts, backed by performance insight and strategic thinking
• Bring a performance marketing lens to projects such as measuring effectiveness, reviewing analytics, and ensuring insights inform next steps
• Partner with digital and media teams to capture and monitor key metrics (conversion, engagement, acquisition, retention) and recommend optimizations
• Optimize team and project processes to improve efficiency, clarity, and profitability
• Explore and apply AI tools where appropriate to enhance workflow, reporting, content development, or performance outcomes
• Maintain budgets, timelines, scope discipline, and margin awareness
• Manage client and team billing schedules with accuracy and accountability
• Ensure consistently high-quality delivery across all service lines
• Act as the “owner” of delivery excellence and results accountability

What Success Looks Like

• Clients feel heard, supported, strategically guided, and confident that their marketing is driving measurable business results
• Projects run smoothly and calmly, with clear priorities — while also promoting an environment of fun
• Work delivered is aligned to defined performance goals, with outcomes tracked and insights actively informing next steps
• Campaigns, digital initiatives, and brand efforts demonstrate tangible impact (growth, engagement, acquisition, retention)
• Team members have clarity, momentum, and strong accountability to both timelines and outcomes
• Scope is controlled, margins are protected, and profitability is actively managed
• Performance data is reviewed consistently, and optimization conversations are proactive rather than reactive
• AI and workflow improvements are thoughtfully integrated where they improve efficiency or effectiveness
• New opportunities surface organically through strong relationships and performance-driven conversations

Why Join the Sprout & Harvest team

Sprout & Harvest is a tight-knit team of senior specialists, seasoned strategists, and digital leaders who care deeply about the work and the clients we serve. We’re not layered, bureaucratic, or siloed. We’re experienced operators who move quickly, think strategically, and care about outcomes, not just outputs.

Our aim is simple: do great work with great people, drive real business results for our clients, and have some fun doing it.

If you’re looking for a role where your voice matters, your curiosity is valued, and your leadership directly shapes both client success and the future of a respected, purpose-driven agency, this is that opportunity.

Contact

If this opportunity sounds like you and you would like to explore more, please email Ron Cann why you think you would be a great fit. Please also include a link to your LinkedIn profile. Thanks!